The results of the 2015 Employer Survey are in and the Workers Compensation Board (WCB) is pleased to report that this year’s survey shows another all-time high (80.9%) in its service satisfaction index. The index is a composite measure of employers’ satisfaction with a variety of service dimensions, including effectiveness, fairness and service delivery.

In the fall of 2015, over 500 Island employers participated in the survey conducted by the independent research company, Corporate Research Associates. On an alternating biannual basis, the WCB polls its two key stakeholder groups, injured workers and employers, to gauge satisfaction with the WCB’s services and to identify areas for improvement.

Recent WCB service improvements for Island employers include the following:

• Provided additional resources in the case management area to improve claims management processes and return to work outcomes. 
  
  
• Expansion and increased use of online services for those who prefer the convenience of conducting WCB business electronically. 
  
  
•  Annual monitoring of the WCB’s employer classification to ensure the system remains fair and relevant to Island workplaces.
  
  
•  A decade-long downward trend in rates for employers.

Based on the survey results, 83% of employers surveyed, believe the WCB is effective in providing service, which is up from 74 % in 2013. The vast majority of employers (86%) agree that the WCB is fair to PEI employers, up slightly from 2013 (85%). The 2015 results also show that the majority of our clients agree that the WCB communicates effectively, with 94 % of employers agreeing that the WCB does a good job of keeping them informed, a 7 % increase from 87% in the previous survey in 2013.

"Our goal is to provide the best service possible to our stakeholders and the feedback we receive from employers and workers is a vital part of this process," said WCB Chair Stuart Affleck. "The survey continues to help us monitor our strengths and to identify areas where we could enhance our service delivery."

For more information, including a summary report of the 2015 WCB Employers Survey, please visit http://www.wcb.pe.ca/DocumentManagement/Document/pub_2015employerstudy.pdf.