Health and Safety

Workers Compensation Board of Prince Edward Island

Industry Specific COVID-19 Tips and Resources

The following is a collection of COVID-related guidance documents from Canadian sources. This collection of documents shows what industries and other governments and organizations are doing to address COVID-19. These documents can be used to assist you with developing protocols for your business. However, you must ensure that your protocols are in compliance with Prince Edward Island’s Occupational Health and Safety legislation and PEI Public Health requirements.

Visit the PEI Chief Public Health Office website for the most up-to-date information on restrictions to contain COVID-19.

Golf Course

PEI Public Health – Golf Course Guidance

Gym and Fitness Centres

PEI Public Health - Fitness Facility Guidance
PEI Public Health - Swimming Pools Guidance
WorkSafe BC - Gyms and Fitness Centres: Protocols for Returning to Operation

Hairdressers and Personal Care

Greater Charlottetown Area Chamber of Commerce – Hairstylists and Barbers
PEI Public Health - Personal Services Guidance

Health Care

Australian Department of Health and Aging - How to Fit and Remove a Protective Gown
Australian Department of Health and Aging - How to Fit and Remove a Surgical Mask
CCOHS - Tips for Emergency and Patient Intake
CCOHS - Tips for First Responders
CCOHS - Tips for Long Term Care
PEI Public Health - Carpooling and Essential Transport Guidance
PEI Public Health - Guidelines for Infection Prevention and Control of COVID-19 in Community Care Facilities
PEI Public Health - Information for Health Care Workers

Home Delivery, Couriers and Transportation Sectors

CCOHS - Tips for Home Delivery and Couriers
WorkSafe BC - Transportation and COVID-19 Safety

In Person Counselling Services

WorksafeBC- In Person Counselling Services: Protocols for returning to Operation

Manufacturing

CCOHS - Tips for Manufacturing

Office Environment

PEI Public Health - Workplace with Offices Guidance
PSHSA (Ontario) - Guidance for Employers of Office Settings
WorksafeBC – Offices: Protocols for Returning to Operation
WorksafeBC - Small Business and COVID-19 Safety

Outdoor Recreational Spaces

PEI Public Health – New Normal: Organized Recreation Activities and Team Sports Guidance

Other Industries

CCOHS - Industry Tips
WorksafeBC - COVID 19 – Industry Information
WSPS - COVID-19 Sector Specific Health and Safety Guidance Documents

Real Estate

WorkSafe BC - Protocols for Returning to Operation

Retail

CCOHS - Tips for Retail
Government of Canada - Advice for essential retail workers during COVID-19
PEI Public Health - Retail Operations Guidelines
Retail Council of Canada - COVID-19 Health and Safety Resources

April 01, 2021

Draft policy amendments for feedback

The Board of Directors has approved, in principle, changes to the policy, Support for Independent Living (POL-82). The proposed amendments would provide allowances for eligible injured workers to support their personal independence. The Board is also proposing that the policies, Allergies (POL-69) and Respiratory Diseases (POL-66), be rescinded as these conditions are included in the Occupational Disease (POL-65) policy. Consultation summaries are available in the Policy Consultation section of our website, where you are invited to provide feedback by April 30, 2021.

March 31, 2021

Satisfaction Survey Continues to Provide Valuable Information

The Workers Compensation Board (WCB) is pleased to release the results of the 2020 WCB Injured Worker Survey, which continues to show positive results in WCB’s service satisfaction index. The index is a composite measure of injured workers’ overall experience with the WCB, as well as their satisfaction with a variety of service dimensions including fairness, decision making and service delivery.In the fall of 2020, over 300 injured workers participated in the survey conducted by the independent research company, Narrative Research. On an alternating basis, the WCB polls its two key stakeholder groups, injured workers and employers each year to gauge satisfaction with the WCB’s services and identify areas for improvement.Similar studies have been conducted with workers every two years since 2002 and the results demonstrate that the majority of WCB clients are satisfied with their overall experience with the WCB. Results and feedback from this transparent and consistent survey has helped form many decisions and improvements at the WCB over the years.In 2020, the WCB achieved a performance rating of 76.2. This rating is on par with 2018 results and up almost 8 points since the first survey was conducted. Levels of satisfaction with service interaction remained consistent through the COVID-19 pandemic period. The main drivers of satisfaction for injured workers are: the extent of satisfaction with the claim outcome, satisfaction with the extent workers participated in the decision-making process concerning their claim, and receiving WCB service in a timely manner.“Client service continues to be a priority for the WCB and is at the forefront of many initiatives in the WCB’s Strategic Action Plan,” said WCB Chair Jim MacPhee. “Our stakeholder surveys continue to serve as an important tool to assess how we’re serving our clients and where we can improve.” When evaluating the WCB, workers reported that being treated fairly continues to be the most important factor, with 90% of workers rating this as critically important. Most injured workers agree that they were treated with respect by WCB staff, and a large proportion also agreed that staff understood their needs. “In a year of uncertainty, we were pleased to have been able to respond quickly to changes in our service delivery methods to meet the needs of our injured worker clients in a timely fashion” said Cheryl Paynter CEO of WCBPEI. “I would like to thank our staff for their efforts, in the constantly changing environment that was 2020.”The WCB will continue to explore ways to maintain and improve the high quality of service delivery to workers and employers and would like to publically thank those who took the time and thought to respond. For more information, you can view the summary report of the 2020 WCB Injured Workers Survey at wcb.pe.ca/Information/Surveys. Aussi disponible en français.

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Industry Specific COVID-19 Tips and Resources

Industries hiring Foreign Workers

Accomodations

Arts and Cultural Facilities

Childcare

Construction

Correctional Facilities

Farming & Agriculture

Fishing, Aquaculture & Seafood Processing

Food Service Premises

Funeral Home and Worship Services

Gatherings