The results of the 2019 Employer Survey are in and the Workers Compensation Board (WCB) is pleased to report that this year’s survey shows high results, scoring 85 in its service satisfaction index, up 3 points since 2017 and the highest level ever recorded. The index is a measure of employers’ satisfaction with a variety of service dimensions, including effectiveness, fairness and service delivery.

In the fall of 2019, 500 Island employers participated in the survey conducted by the independent research company, Narrative Research.

On an alternating biannual basis, the WCB polls its two key stakeholder groups, injured workers and employers, to gauge satisfaction with the WCB’s services and to identify areas for improvement.

Recent WCB service improvements for Island employers include the following:

• Annual monitoring of the WCB’s employer classification to ensure the system remains fair and relevant to Island workplaces.
• Development of a funding policy to achieve long term financial sustainability and stability in rates.
• A continuing downward trend in rates for employers.
• Distributed 22 million dollars to employers as part of a surplus distribution plan
• Developed a Return to Work Guide for Employers
• Launched a new mobile app to help PEI Employers & Employees alike better access workplace health and safety information

 Based on the survey results, 86% of employers surveyed, believe the WCB is effective at providing service, which is up from 80 % in 2017.

The vast majority of employers (93%) agree that the WCB is fair to PEI employers, which has increased from 2017 (85%). The 2019 results show approximately 93% of employers surveyed believe the WCB is doing a good job of keeping employers informed and 92% feel that the WCB is providing a benefit to employers. The results also demonstrated over half of the employers surveyed feel that there is not a lot of administrative red tape in in their interactions with the WCB.  Awareness of WCB’s education consultant remains unchanged at 61%.  Promoting availability of this free resource on various health and safety topics will be a key priority for the Board going forward.

“We were very pleased with the most recent results from the Employer Satisfaction Survey,” said WCB Chair Jim MacPhee. “Our goal is to provide the best service we can to our stakeholder groups and the feedback we receive through our surveys are an important part of this continuous improvement process.”

For more information, including a summary report of the 2019 WCB Employers Survey, please visit www.wcb.pe.ca/2019employersurvey.  

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