Legislative Feedback

Workers Compensation Board of Prince Edward Island

Legislative Feedback

The WCB is committed to ensuring that PEI’s safety and compensation legislation protects workers and employers, promotes a culture of workplace safety and encourages safe and timely return to work.

The Workers Compensation Act is based on the Meredith Principles, which are the framework of no-fault workers compensation legislation across Canada. The Occupational Health & Safety (OHS) Act sets out the standards for health and safety in Island workplaces in consultation with the OHS Advisory Council.

The WCB works with Island workers and employers to administer the Acts and their regulations, and we welcome feedback on ways the legislation can be improved.

Click here to submit your feedback online or send us your suggestions in writing to:

	Workers Compensation Board
	PO Box 757, 14 Weymouth Street
	Charlottetown, PE C1A 7L7
	Fax: 902-368-5696

Although our legislation is available in English only, we welcome feedback in both French and English. Stakeholders are encouraged to participate in their language of choice.

Bien que nos lois soient seulement disponibles en anglais, les commentaires peuvent être formulés en anglais ou en français. Nous encourageons les intéressés à s’exprimer dans la langue de leur choix.

Draft Legislation

We are currently inviting feedback on the following legislative/regulatory changes.

Legislation		Due Date for Feedback
There are currently no draft legislations.

To provide input on the WCB's draft legislation:

Click on the Legislation link to review the proposed legislation.
Click on the feedback link beside each legislation to provide your feedback.
Submit your feedback prior to the due date listed.

Although all feedback received is considered in the policy approval process, the WCB is unable to respond to each individual submission.

If you have any questions about the WCB's policy process, please contact us.

Thank you for helping us to strengthen PEI's safety and compensation legislation and regulation.

Note: Your name and contact information are collected under the authority of section 31(c) of the Freedom of Information and Protection of Privacy Act and will be used to contact you to reply to your question. If you have any questions about this collection of information, please contact: FOIPP Coordinator, Workers Compensation Board of PEI, 14 Weymouth Street, P.O. Box 757, Charlottetown, PE C1A 7L7, (902) 368-5680 or toll free at 1-800-237-5049.

April 01, 2021

Draft policy amendments for feedback

The Board of Directors has approved, in principle, changes to the policy, Support for Independent Living (POL-82). The proposed amendments would provide allowances for eligible injured workers to support their personal independence. The Board is also proposing that the policies, Allergies (POL-69) and Respiratory Diseases (POL-66), be rescinded as these conditions are included in the Occupational Disease (POL-65) policy. Consultation summaries are available in the Policy Consultation section of our website, where you are invited to provide feedback by April 30, 2021.

March 31, 2021

Satisfaction Survey Continues to Provide Valuable Information

The Workers Compensation Board (WCB) is pleased to release the results of the 2020 WCB Injured Worker Survey, which continues to show positive results in WCB’s service satisfaction index. The index is a composite measure of injured workers’ overall experience with the WCB, as well as their satisfaction with a variety of service dimensions including fairness, decision making and service delivery.In the fall of 2020, over 300 injured workers participated in the survey conducted by the independent research company, Narrative Research. On an alternating basis, the WCB polls its two key stakeholder groups, injured workers and employers each year to gauge satisfaction with the WCB’s services and identify areas for improvement.Similar studies have been conducted with workers every two years since 2002 and the results demonstrate that the majority of WCB clients are satisfied with their overall experience with the WCB. Results and feedback from this transparent and consistent survey has helped form many decisions and improvements at the WCB over the years.In 2020, the WCB achieved a performance rating of 76.2. This rating is on par with 2018 results and up almost 8 points since the first survey was conducted. Levels of satisfaction with service interaction remained consistent through the COVID-19 pandemic period. The main drivers of satisfaction for injured workers are: the extent of satisfaction with the claim outcome, satisfaction with the extent workers participated in the decision-making process concerning their claim, and receiving WCB service in a timely manner.“Client service continues to be a priority for the WCB and is at the forefront of many initiatives in the WCB’s Strategic Action Plan,” said WCB Chair Jim MacPhee. “Our stakeholder surveys continue to serve as an important tool to assess how we’re serving our clients and where we can improve.” When evaluating the WCB, workers reported that being treated fairly continues to be the most important factor, with 90% of workers rating this as critically important. Most injured workers agree that they were treated with respect by WCB staff, and a large proportion also agreed that staff understood their needs. “In a year of uncertainty, we were pleased to have been able to respond quickly to changes in our service delivery methods to meet the needs of our injured worker clients in a timely fashion” said Cheryl Paynter CEO of WCBPEI. “I would like to thank our staff for their efforts, in the constantly changing environment that was 2020.”The WCB will continue to explore ways to maintain and improve the high quality of service delivery to workers and employers and would like to publically thank those who took the time and thought to respond. For more information, you can view the summary report of the 2020 WCB Injured Workers Survey at wcb.pe.ca/Information/Surveys. Aussi disponible en français.

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